FAQ

Do I need any other equipment to make them work?

If listening to music, simply plug the cable into any iPod, MP3 player or portable media device to enjoy your music. If performing live onstage or rehearsing you will need a wireless transmission system. Our associate company Forfront Productions is an authorized dealer for Sennheiser, and can provide you with their full product line. Click here for more information, or call Forefront to speak with a specialist who will help you design your full stage system.

Do we supply Custom Personal Monitors to anywhere in Australia?

You can purchase our Custom Personal Monitors from anywhere in the country, by placing your order direct through our online store.  Our prices include shipping to you door.  All taxes, customs, duties and landing fee's are included in the sale price - there's no more to pay.

How long does it take to manufacture a Custom Personal Monitor?

Our normal turn around time is 20-30 business days (4-6 weeks) from the time we receive your impressions. If you require your custom IEM's faster, you can pay for a 'Lab Rush' which will have your IEM's manufactured with priority at the lab.   Please call to speak with a service representative if you wish to pursue this option.

Does Earzone keep the ear impressions or send them back with the order?

Your ear impressionsare digitally scanned with the originals on file. We do not send back impressions. After two years, we advise you to get new ear impressions for proper future fit.

What if my music doesn’t sound right?

If you are experiencing problems with your custom personal monitors such as intermittent sound, lack of sound in one earphone, static or distortion the problem may lie within the cable and not the ear-pieces themselves. To fix this problem, detach the cable where the cable and earphone meet. Hold on to the thickest part of the cable and the earphone. Apply a little pressure and pull the cable out. Once the cable has been removed, reverse the cables and insert back into the earphones. If the same problem transposes to the different ear, the problem is within the cable and a new cable will need to be ordered.

Do I need or want the passive ambient feature for my customs?

The passive ambient feature allows environmental or outside noise to mix in with the music. Noise Isolation is reduced from the 26dB to 12dB. This feature is designed primarily to aid professional stage musicians transitioning from traditional wedge speakers to in-ear monitors. Once the artist becomes comfortable with in–ear monitors, the ambient port is sealed. Our experience is less than 5% of our artists use this feature.